Privacy Policy

Last updated: 16/02/2021

Our contact details

Name: Condense Reality Ltd

Address: Hamilton House, 80 Stokes Croft, Bristol, BS1 3QY

Phone Number: +44 (0) 117 2510102


The type of personal information we collect

We currently collect and process the following information:

  • Name and email addresses for our mailing list.
  • Our software processes, but we do not store, images from cameras that are used to create volumetric video.
  • Customer financial data
  • Employee data
  • Website user stats

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Name and emails are collection via a form on the this website
  • Customer financial data is collected in contracts and stored securely
  • Website user stats are collected and provide by Google Analytics.
  • Images from cameras pass through our servers but are not stored.

We use the information that you have given us in order to

  • Email newsletters once a quarter
  • Inform interested parties in software updates
  • Fulfil our contractual obligations with clients
  • Images from cameras are used to improve to improve algorithms that improve video quality.

Names and emails submitted to our website will not be shared with any third parties.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: [delete as appropriate]

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting

(b) We have a contractual obligation.

How we store your personal information

Your information is securely stored used Google Cloud servers located in Europe.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

ICO website: